Loteri Privacy Policy — How We Protect Your Information
Your privacy is loteri's top priority. This policy explains what data we collect, how it is used, and the steps we take to keep your information secure at all times.
Updated: 2026. Applies to all loteri platform users in Malaysia.
Information We Collect
When you use the loteri platform, we collect several categories of information necessary to operate the service safely and effectively. Below is a breakdown of each category:
Full name, date of birth, email address, phone number, and identity verification details submitted during registration or account verification.
Device type, operating system, browser version, IP address, screen resolution, and system language. This data helps us optimise your mobile experience.
Records of MYR deposits and withdrawals, bank name, partial account number (not full), and payment methods used such as FPX or e-wallets.
Pages visited, session duration, in-platform actions, game preferences, and other interaction data collected via cookies and similar tracking technologies.
How This Information Is Used
Loteri uses collected information solely for purposes related to platform operations and user experience. We do not sell your personal data to any third party for marketing purposes.
The primary purposes for which we use your data include:
- Verifying user identity during registration and login to prevent fraud.
- Processes deposits and withdrawals in MYR securely and accurately.
- Providing effective customer support when you reach out to us with enquiries or technical issues.
- Sending important account-related notifications such as transaction confirmations, password changes, or security updates.
- Analysing usage patterns to improve platform performance, refine the interface, and deliver a smoother mobile experience.
- Complying with applicable legal and regulatory requirements in Malaysia, including anti-money laundering obligations.
Cookies & Tracking Technologies
Loteri uses cookies and similar technologies to enhance platform functionality and remember user preferences. Cookies are small text files stored on your device when you visit our platform.
We use three types of cookies:
- Essential Cookies: Required for core platform functions such as login, account sessions, and security. These cookies cannot be disabled without affecting your use of the platform.
- Performance Cookies: Collects anonymous data on how users interact with the platform to help us identify pages that need improvement.
- Functional Cookies: Saves user preferences such as language, display settings, and remembered login details for easier access in future sessions.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the loteri platform.
- Session cookies expire upon logout
- Persistent cookies remain until deleted
- No third-party advertising cookies
- Manageable through browser settings
Data Storage, Security & Sharing
Data Security
Loteri implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure:
- SSL encryption for all data transmitted between your device and our servers.
- Strict access controls — only authorised staff can access user data.
- Regular security audits to identify and address system vulnerabilities.
- Passwords are stored in hashed form — we never store passwords in plain text.
Third-Party Sharing
Loteri does not sell or rent your personal data. We only share information in the following limited circumstances:
- Payment service providers required to securely process your MYR transactions.
- Malaysian legal authorities when we are required by law to disclose information.
- Technical service providers who assist us in operating the platform, bound by strict confidentiality agreements.
- In the event of a business transfer, users will be notified in advance.
User Rights, Policy Amendments & How to Contact Us
Your Rights as a User
As a loteri user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you at any time via our support email.
- Right to Rectification: If the information we hold is inaccurate or out of date, you may request a correction. Basic profile details can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records for a specified period.
- Right to Restriction: In certain circumstances, you may request that we restrict the processing of your data while an enquiry or complaint is being resolved.
Privacy Policy Amendments
Loteri reserves the right to update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Users will be notified of any significant amendments via an in-platform notice. Continued use of the platform after such notice constitutes acceptance of the latest version.
Contact Support
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact the loteri support team at the following email address: [email protected]. You may also visit the FAQ for answers to general questions about privacy and account security.
- No sale of data to third parties
- SSL encryption for all transactions
- User rights are fully respected
- Policy updated in line with applicable laws
- Support available via email
Check our FAQ or create an account for a safe and transparent platform experience.